Implementation Support Services

“The change has been dramatic. So much has happened. Service Heads have had to think about Customer Satisfaction and Access. Paul was acutely aware of our situation and we reacted together to local demands as they happened. The support was invaluable and without it we wouldn’t have moved at a realistic pace.”
Executive Director, Borough Council

“We faced many options regarding what we could do with 'internet technology' - they were obliging and acted solely in our interests, we did not have to reinvent the wheel or learn from potentially expensive mistakes.”
Large International Chamber of Commerce, Head of Unit

“Paul was sensitive to our local situation and needs but still able to say and offer things that challenged us. The programme has been a fundamental catalyst for overall improvement! The foundation has been laid to transform local services at point of contact.” Head of ICT, Metropolitan Council

“We had been tasked to deliver a project that everyone accepted was a good idea, but no-one was quite sure how to take forward. With Paul's help we were able to shape the work so that we could describe it to the whole organisation, and that also enabled us construct the business case based on the right criteria, and making sure the needs of the key stakeholders were addressed right from the start. Paul's input ... enabled us to take a step back, added a fresh and useful perspective to the way we thought about the work, and gave us all some helpful tips for identifying and resolving conflicts and dilemmas.” Head of Customer Services, District Council